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RV Business Magazine

2300 Middlebury Avenue   Elkhart, Indiana  

 

For Immediate Release

Oct. 8, 2009

 Local Business Named Into Top 50 RV Dealers in North America

 Terrell N.C.– Recent headlines declare the recession to be on its way out, with many eyes on the recovery of the recreation vehicle industry as a precursor of nationwide economic trends. Emphasizing the good news is the announcement of RV Business magazine’s Top 50 RV Dealers in North America, which included local dealership Terrell Camping Center at 7995 hwy 150 in Terrell N.C.

“We’re honored to be included in the Top 50 Dealers of North America,” said Carroll Lineberger Jr., sales manager of Terrell Camping Center.  “We’ve worked very hard to become successful at what we do, and the customer has always been our top priority. It’s gratifying to be recognized for our efforts.”  I would have to contribute most of the success to my mom and dad Carroll & Shelia Linberger .

  This is the second year for the program, and the first time including dealers in Canada. The response was overwhelming in spite of the general economic atmosphere this year. “What really makes this story amazing is that even with the headwinds of 2009, we received about 40% more applicants than in 2008,” said RV Business publisher Sherman Goldenberg. “The competition was a lot tougher this year, which tells us that those who applied and especially those who were selected by the judges are truly exceptional. You know they have to be doing something right to not only withstand the down economy, but to exemplify best business practices at the same time.”

Dealers nominated by U.S. and Canadian manufacturers were invited to apply for the Top 50 program. After the applications were collected, a panel of independent industry judges convened to review the applications and select the Top 50. Criteria were not based on sales, but on customer service and satisfaction, employee training and education, and sound planning and initiatives. This year, five times as many applicants had to be cut than in 2008, which made it a difficult process for the judges, according to Goldenberg. “There was a lot of discussion and debate,” he said. “It was really hard for the judges to narrow it down, so those dealers who made it in should be particularly proud of this accomplishment.”

The 50 finalists collectively generated approximately $1.6 billion in sales last year and have received hundreds of awards from manufacturers and their local communities. Of the 50 dealers selected, the top 10 were additionally honored as Blue Ribbon dealers Including Terrell Camping Center.  Two Blue Ribbon dealers received special recognition in 2009 as winners of the Dave Altman Award. This lifetime achievement award is named after California dealership Altmans Winnebago founder Dave Altman, a respected and civic-minded retailer who passed away in 2008. Receiving 2009’s Altman Awards were veteran West Coast dealer Herb Nill of Guaranty RV, Junction City, Ore.; and posthumously, industry pioneer Johnny Ketelsen, whose legacy stretches from founding Ketelsen RV, now owned and operated by son Gary in Hiawatha, Ia., to Blue Ribbon dealer Ketelsen Campers of Colorado, Wheat Ridge, Colo., owned and operated by son Randy.

           

The Top 50 were recognized by RV Business and their industry peers at an Oct. 7 awards dinner at the RV Dealers International Convention/Expo at the Rio All-Suite Hotel and Casino in Las Vegas at which Fox News contributor and former presidential hopeful Mike Huckabee was the keynote speaker. “Mr. Huckabee’s appearance and speech were well-received by all those who attended, no matter their political persuasion. He helped make our evening even more notable,” Goldenberg said. “He was very supportive of our program and what we’re trying to accomplish for the good of those working in the industry, the RVing community and the RVing lifestyle as a whole.”  To help bring the RV Business Top 50 to fruition, several members of the industry lent their support in the form of the Leadership Alliance. These companies provided sponsorship because of their willingness to help support and promote professionalism across the board in the RV industry. The 2009 Leadership Alliance companies are Coach-Net, ADP Lightspeed, Blue Ox, Cummins Onan, Freightliner, RV Trader, Ultra-Fab Products and Protective Insurance.

  

 

2009 Jayco Founders Award Winner

 

Jayco's 2009 Founders Award was presented to Terrell Camping Center, in Terrell, N.C. Owner Carroll Lineberger, Sr., accepted the award along with his son Carroll Lineberger, Jr. and Carroll's wife, Kim, and son, Austin.

"The Founders Award goes to a dealership where the ownership and management are dedicated to outstanding sales and customer support. They also posses a strong commitment to Jayco and to creating a professional operation which brings credit to Jayco and the RV industry with a attitude that embodies the spirit of Jayco," said Sid Johnson, Jayco's marketing director.

Terrell Camping Center started in 1963. It became a Jayco dealer in 1970. The business has been family owned and operated since the early 1950s, selling cars and furniture before they started selling RVs. The dealership's second generation owners opted to focus on the RV operation in the 1980s. A third generation of owners is now running day-to-day operations.

"The dealership has grown to become important part of the economy," said Johnson. "They have a reputation for taking care of customers and handling any situation with the highest degree of integrity and commitment to customer service. They have been Gold Circle members since 1995 and consistently ranked among Jayco's top 25 dealers with a market penetration among the highest in country. Their CSI scores consistently rank about 95 percent to put Terrell Camping Center in the top 10 percent of all RV dealers in the country."

 

 

 

 

 

 

 

 

 

 

Bottom, from left, Jayco President Darrell Bontrager, Carroll Lineberger, Jr., Kim Lineberger, Austin Lineberger, Carroll Lineberger, Sr., Jayco Founder Bertha Bontrager Rhodes, and Jayco Chairman Wilbur Bontrager honor Terrell Camping Center with the 2009 Founders Award.

 

 

 

 


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